Privacy
Last updated 13 August 2026.
bàzilo is scheduling software for holiday lets. This page explains what it records about the people who use it — mostly cleaners and laundry providers — why, who else can see it, and how to get a copy or have it removed.
Who is responsible for your data. Each host or agency runs their own separate bàzilo database and decides what goes into it, so they are the controller. Fractional Minds builds and runs the software on their behalf, as the processor. If you clean for someone, your first point of contact is them — but you can write to us and we will help.
If you clean or do laundry
You are the person this page is most about. To give you a working list of jobs, bàzilo records:
| Your name and contact details | So the host knows who is on a job, and so we can message you about one. |
|---|---|
| Which jobs are yours | The property, the date and the time. This is the schedule itself. |
| When you started and finished | Stamped by the server, not by your phone. It is what a fixed-price job is checked against and what an hourly one is paid on. |
| Photos you take | Proof that a room was left ready. They carry the moment they were taken. |
| Notes you write | Anything you tell the host about a job, including a problem you flag. |
| Time off you enter | So you are not given work on a day you said you were away. |
| Your language | So the app and the messages sent to you are in English or Slovenian, whichever you read. |
Why we are allowed to. Because it is necessary for the work you have agreed to do, and because the host has a legitimate interest in knowing their properties were cleaned. You are not tracked between jobs: there is no location tracking, no background reporting, and nothing is recorded when you are not using the app.
If you are a host or manager
We hold your email address and, if you asked for alerts, a mobile number and whether it is on WhatsApp. Your properties are held as a name, an address, a booking calendar link and how much linen each one owns.
Guests
We do not keep guest names. There is no field for one.
Booking calendars usually carry the guest's name. bàzilo reads how many people are staying — so the right number of beds is made up — and discards the rest at the moment of import. A guest's name is never written to the database, so it cannot be exported, leaked or disclosed. This is a design decision rather than a policy, which is why it holds.
Who else processes it
We do not sell anything to anybody, and there is no advertising or analytics in the cleaning, laundry or admin apps you work in. The marketing website at bazilo.uk and bazilo.si is different: with your consent, it uses Google Analytics to see how visitors find and use it. These are the services bàzilo genuinely runs on:
| Amazon Web Services | Hosting. Your database and photos sit on a server in Frankfurt, in the EU. |
|---|---|
| Cloudflare | Serves the website and passes app traffic through. It sees requests, not the contents of your database. |
| Meta (WhatsApp) | Only if messages are switched on. To send you one, Meta receives your phone number and the text of the message — which can include a property name and a date. |
| Google (email) | Sends alert emails to the host. |
Leaving the UK and the EU. Meta and Cloudflare are US companies and may process data outside the UK and EEA under the standard contractual protections those transfers require. Your database itself does not leave Frankfurt.
How long it is kept
- Jobs, times and notes — for as long as the host keeps using bàzilo. They are the record of work done and are often needed for pay and tax.
- Photos — the host can set a limit, after which they are deleted automatically. If no limit is set they are kept.
- Your sign-in link — stops working when the host resets or expires it, and can be revoked at any time.
- Server request logs — five days.
Your rights
Under UK GDPR and the EU GDPR you can ask for a copy of what is held about you, ask for a mistake to be corrected, ask for it to be deleted, object to how it is used, or ask for it in a portable form. Ask the host you work for, or write to us and we will pass it on and help.
One honest limit: work records like start and finish times are also the host's business records, so a request to delete them may be partly refused where they are still needed for pay, tax or a dispute. You will be told which parts and why.
Contact and complaints
Write to hello@bazilo.uk. If you are not happy with the answer you can complain to the regulator: the Information Commissioner's Office in the UK, or the Informacijski pooblaščenec in Slovenia.